SkyVenn Saves the Day

Company Profile and Overview

Industry: Food Production

Location: Western Canada

Employee Category Range: 1,001 – 5,000 employees

Salesforce Clouds: Sales Cloud, Platform Cloud, Pardot & Custom Development

Company Overview: Food Handling, Marketing and Processing

Replaced a large global Salesforce Partner to save an 11 month implementation riddled with delays, miscommunication and cost overruns. Helped customer meet aggressive timelines to Go Live!

Project was originally managed by a very large global Salesforce Partner, and the implementation was riddled with delays, miscommunication and cost overruns
11 months into the project and the customer could not see the light at the end of the tunnel
Customer had no in-house Salesforce expertise and relied 100% on previous partner for best practices and system recommendations
End users and system admins received limited training and enablement services
Customer did not feel empowered as new Salesforce and Pardot users with a Go Live date quickly approaching

Previous Technology:
In-house CRM
Solutions Implemented:
Sales Cloud, Platform Cloud, Pardot & Custom Development
SkyVenn took over the project at the 11th hour and helped customer Go Live while meeting aggressive timelines
Rearchitected unscalable solution from previous partner which required writing new Apex code to optimally process complex record calculations requiring the input of millions of rows of data
Setup weekly cadence calls for ongoing enablement with Sales, Marketing and Developers
Implemented a scalable and unified Sales Cloud and Pardot solution

Quick time to value: system audit, optimization, system rebuild and training were all completed within 6 weeks from the time SkyVenn took over the implementation from previous partner
Allowed the customer to meet their original Go Live date
Delivered our services on time and on budget
Weekly training and mentoring sessions with SkyVenn has empowered customer’s IT team to handle 1st line Salesforce support requests (they had no previous experience with Salesforce)
SkyVenn is now their preferred Salesforce partner under Managed Services to provide continued support, configs, enhancements and enablement services

“Our Salesforce instance is complex...SkyVenn has done a phenomenal job of asking the right questions...We certainly attribute the ability of our Salesforce instance to consistently keep up with our growing and scaling company to the ongoing assistance of SkyVenn. We couldn't do it without them! Highly recommend SkyVenn for all your Salesforce needs.”

“We’ve been working with SkyVenn for 3+ years and they’ve been amazing to work with. We’ve involved them in several projects including a CPQ implementation, Lightning Migration & 3rd Party Software integrations. We’ve worked with several Salesforce partners and our experience with SkyVenn has been a refreshing change.”

"I've been working with the SkyVenn Team as our SI for 2+ years. I can't say enough about their quality of work, and attention to detail. Meticulous, professional, knowledgeable and have delivered top-notch results on a multitude of Salesforce, CPQ, and Pardot projects for us. Happy to recommend their work!"

"Moving into Salesforce was a bit of a new experience for our team - but - SkyVenn has been an integral partner in easing us into it. They are extremely talented - and we are excited about them helping us change our organization!"

"We have been working with SkyVenn since 2019. They have assisted us with Pardot and Salesforce assisting us with escalations that we were unable to resolve on our own. The SkyVenn team are a very knowledgeable resource for me and the team. We frequently use them to verify and provide solutions for our challenges and ensure we are getting the most out of our Salesforce and Pardot investment - thank you SkyVenn"

SkyVenn is Dedicated to Customer Success

Since 2010 SkyVenn has been delivering tailored Salesforce solutions to help meet each of our client’s unique requirements. We are led by former Salesforce employees and leverage years of experience and industry best practices to ensure a successful implementation. We are committed to seeing our customers wildly successful on the Salesforce platform.