Service Cloud

SkyVenn can help you build customer loyalty by optimizing processes for new case submissions, routing rules, activity management, self-service, milestones and escalation tracking, reporting and so much more...

Service Cloud

Since 2010 SkyVenn has been delivering tailored Salesforce solutions to help meet each of our client’s unique requirements. Our experienced team leverages years of experience and industry best practices to ensure a successful implementation for your business. Our Customer Engagement & Deployment Methodology will help ensure a successful Service Cloud deployment and end-user adoption across your organization.

 

The SkyVenn Value:

  • Delivered by senior service professionals with 8+ years of experience
  • Expert guidance on transitioning your business requirements into the Salesforce platform
  • Certified Salesforce consultants with experience across various Salesforce products and services

 

SkyVenn can help you:

  • Optimize your case management process across your team
  • Track and measure the progression of cases from initial submission, to milestones, escalations, approvals and final resolution
  • Deploy the right productivity tools and features to improve end-user adoption across the support team
  • Engage customers in the manner they prefer (email, phone, chat, social, etc.)
  • Deploy robust self service options for customers to resolve their issues quickly
  • Empower service reps to cross-sell and up-sell on existing client accounts
  • Define key reporting metrics and deploy across the organizations with customized reports and dashboards
  • and much more...

 

Specific Service Cloud Features & Functions we can help you deploy:

  • Case Auto Assignment
  • Case Email Auto Response
  • Case Escalation Rules and Queues
  • Web and Email Case Capture
  • Advanced Case Management
  • Knowledge
  • Omni-channel Routing
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Service Contracts and Entitlements
  • Digital Engagement (Inbound/Outbound Messaging, Chat, Chatbots, Social Listening)
  • Net Promoter Score (NPS) management
  • Self Service Support
  • Customer Portal Management (see Community Cloud for more details)
  • Service Console App
  • Salesforce Mobile App
  • Account and Contact Activity Management
  • Opportunity Tracking, Asset management and Product Tracking
  • Work Order Management
  • Customizable Reports and Dashboards
  • Chatter
  • Lightning Flow Automation (Flow + Process Builder), Workflows and Approvals
  • Lightning App Builder
  • Customizable Profiles and Page Layouts
  • Roles and Permissions
  • Record Types
  • Email Integration with Gmail and Outlook
  • and much more...

 

Contact Us for Next Steps:

  1. For large Service Cloud projects, multi-cloud and multi-location roll-outs, complex integrations, data migrations, coding and advanced requirements
  2. For outsourced Service Cloud support, please review our Managed Services offering to help manage your ongoing service and reporting needs
  3. For small Service Cloud projects, our Launch & Optimize packages are ideal to help get you up and running in a short period of time

 

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