Service Cloud
SkyVenn can help you build customer loyalty by optimizing processes for new case submissions, routing rules, activity management, self-service, milestones and escalation tracking, reporting and so much more...
SkyVenn can help you:
- Optimize your case management process across your team
- Track and measure the progression of cases from initial submission, to milestones, escalations, approvals and final resolution
- Deploy the right productivity tools and features to improve end-user adoption across the support team
- Engage customers in the manner they prefer (email, phone, chat, social, etc.)
- Deploy robust self service options for customers to resolve their issues quickly
- Empower service reps to cross-sell and up-sell on existing client accounts
- Define key reporting metrics and deploy across the organizations with customized reports and dashboards
- and much more…
Service Cloud Features we can help you deploy:
- Case Auto Assignment
- Case Email Auto Response
- Case Escalation Rules and Queues
- Web and Email Case Capture
- Advanced Case Management
- Knowledge
- Omni-channel Routing
- Case Milestone Tracker
- Computer Telephony Integration (CTI)
- Service Contracts and Entitlements
- Digital Engagement (Inbound/Outbound Messaging, Chat, Chatbots, Social Listening)
- Net Promoter Score (NPS) management
- Self Service Support
- Customer Portal Management (see Experience Cloud for more details)
- Service Console App
- Account and Contact Activity Management
- Work Order Management
- Customizable Reports and Dashboards
- Chatter
- Lightning Flow Automation (Flow + Process Builder),
- Workflows and Approvals
- Customizable Profiles and
- Page Layouts
- Roles and Permissions
- Record Types
- Email Integration with Gmail and Outlook
- and much more…
The SkyVenn Value:
1. Certified Salesforce Summit/Platinum Partner
2. Certified Salesforce Managed Services Expert
3. Certified Salesforce Experience Cloud Expert
4. Minimum 7+ Years of Experience per Senior Salesforce Consultant
5. Multi-Cloud Salesforce Expertise
6. Point of Contact is a Consultant with Multiple Certifications
7. Agile Development Methodology
8. History of Customer Success (1,000+ Completed Projects)
9. All SkyVenn Resources are based in North America (i.e. no off-shore resources)
10. Led by Salesforce Alumni
“Our Salesforce instance is complex...SkyVenn has done a phenomenal job of asking the right questions...We certainly attribute the ability of our Salesforce instance to consistently keep up with our growing and scaling company to the ongoing assistance of SkyVenn. We couldn't do it without them! Highly recommend SkyVenn for all your Salesforce needs.”
Annalissa BrodersenSenior Business Operations Manager
“We’ve been working with SkyVenn for 3+ years and they’ve been amazing to work with. We’ve involved them in several projects including a CPQ implementation, Lightning Migration & 3rd Party Software integrations. We’ve worked with several Salesforce partners and our experience with SkyVenn has been a refreshing change.”
Kris O’BrienDirector of IT at iWave
"I've been working with the SkyVenn Team as our SI for 2+ years. I can't say enough about their quality of work, and attention to detail. Meticulous, professional, knowledgeable and have delivered top-notch results on a multitude of Salesforce, CPQ, and Pardot projects for us. Happy to recommend their work!"
Chris FougereSales Director at Innovasea Systems
"Moving into Salesforce was a bit of a new experience for our team - but - SkyVenn has been an integral partner in easing us into it. They are extremely talented - and we are excited about them helping us change our organization!"
Tony BitontiManager, Marketing and Creative Services at Sault College of Applied Arts and Technology
"We have been working with SkyVenn since 2019. They have assisted us with Pardot and Salesforce assisting us with escalations that we were unable to resolve on our own. The SkyVenn team are a very knowledgeable resource for me and the team. We frequently use them to verify and provide solutions for our challenges and ensure we are getting the most out of our Salesforce and Pardot investment - thank you SkyVenn"
Rohela EllahiMarketing Automation Manager at Livingston International
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