Service Cloud

SkyVenn can help you build customer loyalty by optimizing processes for new case submissions, routing rules, activity management, self-service, milestones and escalation tracking, reporting and so much more...

Service Cloud

Since 2010 SkyVenn has been delivering tailored Salesforce solutions to help meet each of our client’s unique requirements. Our experienced team leverages years of experience and industry best practices to ensure a successful implementation for your business. Our Customer Engagement & Deployment Methodology will help ensure a successful Service Cloud deployment and end-user adoption across your organization.


The SkyVenn Value:

  1. Experienced - Minimum 10+ Years of Experience per Senior Salesforce Consultant
  2. Knowledgeable - Multi-Cloud Salesforce Expertise
  3. Efficient - Point of Contact is a Consultant Not a PM
  4. Results - Agile Development Methodology
  5. Success - History of Customer Success (see our Success Stories and Customer Testimonials)
  6. Local - All Resources are SkyVenn Employees based in Toronto, Canada
  7. Leadership - Led by Salesforce Alumni and Established in 2010


SkyVenn can help you:

  • Optimize your case management process across your team
  • Track and measure the progression of cases from initial submission, to milestones, escalations, approvals and final resolution
  • Deploy the right productivity tools and features to improve end-user adoption across the support team
  • Engage customers in the manner they prefer (email, phone, chat, social, etc.)
  • Deploy robust self service options for customers to resolve their issues quickly
  • Empower service reps to cross-sell and up-sell on existing client accounts
  • Define key reporting metrics and deploy across the organizations with customized reports and dashboards
  • and much more...


Specific Service Cloud Features & Functions we can help you deploy:

  • Case Auto Assignment
  • Case Email Auto Response
  • Case Escalation Rules and Queues
  • Web and Email Case Capture
  • Advanced Case Management
  • Knowledge
  • Omni-channel Routing
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Service Contracts and Entitlements
  • Digital Engagement (Inbound/Outbound Messaging, Chat, Chatbots, Social Listening)
  • Net Promoter Score (NPS) management
  • Self Service Support
  • Customer Portal Management (see Community Cloud for more details)
  • Service Console App
  • Salesforce Mobile App
  • Account and Contact Activity Management
  • Opportunity Tracking, Asset management and Product Tracking
  • Work Order Management
  • Customizable Reports and Dashboards
  • Chatter
  • Lightning Flow Automation (Flow + Process Builder), Workflows and Approvals
  • Lightning App Builder
  • Customizable Profiles and Page Layouts
  • Roles and Permissions
  • Record Types
  • Email Integration with Gmail and Outlook
  • and much more...


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