Service Cloud

Service Cloud

SkyVenn can help you build customer loyalty by optimizing processes for new case submissions, routing rules, activity management, self-service, milestones and escalation tracking, reporting and so much more...

SkyVenn can help you:

  • Optimize your case management process across your team
  • Track and measure the progression of cases from initial submission, to milestones, escalations, approvals and final resolution
  • Deploy the right productivity tools and features to improve end-user adoption across the support team
  • Engage customers in the manner they prefer (email, phone, chat, social, etc.)
  • Deploy robust self service options for customers to resolve their issues quickly
  • Empower service reps to cross-sell and up-sell on existing client accounts
  • Define key reporting metrics and deploy across the organizations with customized reports and dashboards
  • and much more…

Service Cloud Features we can help you deploy:

  • Case Auto Assignment
  • Case Email Auto Response
  • Case Escalation Rules and Queues
  • Web and Email Case Capture
  • Advanced Case Management
  • Knowledge
  • Omni-channel Routing
  • Case Milestone Tracker
  • Computer Telephony Integration (CTI)
  • Service Contracts and Entitlements
  • Digital Engagement (Inbound/Outbound Messaging, Chat, Chatbots, Social Listening)
  • Net Promoter Score (NPS) management
  • Self Service Support
  • Customer Portal Management (see Experience Cloud for more details)
  • Service Console App
  • Account and Contact Activity Management
  • Work Order Management
  • Customizable Reports and Dashboards
  • Chatter
  • Lightning Flow Automation (Flow + Process Builder),
  • Workflows and Approvals
  • Customizable Profiles and
  • Page Layouts
  • Roles and Permissions
  • Record Types
  • Email Integration with Gmail and Outlook
  • and much more…

The SkyVenn Value:

1. Experienced - Minimum 11+ Years of Experience per Senior Salesforce Consultant
2. Knowledgeable - Multi-Cloud Salesforce Expertise
3. Efficient - Point of Contact is a Consultant Not a PM
4. Results - Agile Development Methodology
5. Success - History of Customer Success (see our Success Stories and Customer Testimonials)
6. Local - All Resources are SkyVenn Employees based in Toronto, Canada
7. Leadership - Led by Salesforce Alumni and Established in 2010