Salesforce RevOps Managed Services

SkyVenn is a Certified Salesforce Managed Services Provider

Based on our history of helping our customers align their sales, marketing and customer success operations across the customer lifecycle to drive revenue growth, SkyVenn has been recognized by Salesforce for our expertise in all 6 Managed Services categories which include:

1. Administration Services
2. Analytical Services
3. AppExchange App Management
4. Developer & Integration Services
5. Release & Change Services
6. Support Services
Salesforce Managed Services – Administration Services
Salesforce Managed Services – Developer & Integration Services
Salesforce Managed Services – Analytical Services
Salesforce Managed Services – Release & Change Services
Salesforce Managed Services – AppExchange App Management
Salesforce Managed Services – Support Services

How it Works

Companies trying to hire skilled and experienced Salesforce resources over the past 2-3 years have noticed it's become increasing more difficult. Not only has competition for key talent increased, but it's increasing harder to find candidates who meet all of your requirements.

With SkyVenn's Revenue Operations (RevOps) Managed Services , we help companies maintain, optimize and scale their use of Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud (CPQ) and Marketing Cloud through operational efficiency to keep the entire organization accountable to revenue.

Instead of trying to hire 1 or 2 employees, companies have chosen SkyVenn for access to a team of Certified Salesforce Experts where they can pull in resources depending on the current initiatives for the company. If you don't need someone full time, great! Our model is flexible and allows you to start with a part time team of certified consultants.

A dedicated Salesforce Consultant will lead your account with access to a team of Success Managers, Solutions Architects, Consultants, Developers, System Admins and Trainers.

Here is an example of how resources broke down for one of our customers:

  1. Sales Cloud and Service Cloud maintenance and enhancements (310 annual hours across 3 resources)
  2. CPQ Phase 2 set up and deployment (220 annual hours across 2 resources)
  3. Marketing Cloud set up and enhancements (340 annual hours across 3 resources)
  4. AppExchange reviews, set up and maintenance (90 annual hours across 2 resources)

Administrators

Architects

Developers

Consultants

Specialists

Did You Know...

27% of Salesforce Administrators leave their job within the first year of employment, and that number jumps to 74% within the first 2 years *

System Admin Turnover

Reduce your risk of hiring the wrong employee by outsourcing part (or all) of your Salesforce needs to the SkyVenn Team of Certified Experts to help maintain continuity for your business for many years to come.

SkyVenn Salesforce RevOps Managed Services Includes:

100% Canadian Based Team (i.e. no off-shore resources)
Dedicated Team Lead + Access to the Full SkyVenn Team
Access to Salesforce Architects, Consultants, Developers, System Admins and Trainers
Support for Sales, CPQ, Service, Experience and Marketing Clouds
Custom Lightning/Apex Development and Declarative Configurations is Included
Installing and Configuring AppExchange Apps is Included
Free Metadata Backup is Included ($5,000 value)*
Free Apex Testing is Included ($5,000 value)**

How SkyVenn Customers use their Services

  • Strategic consulting, planning & innovation
  • Discuss sales/marketing/service best practices and business challenges and how to address them on the Salesforce platform
  • Configure processes, workflows, triggers, flows, Lightning, custom Apex, Visualforce and Lightning development
  • Sales Cloud and Service Cloud process updates
  • Marketing Cloud campaign set up and execution
  • Roll-out an Experience Cloud solution with multi-cloud integrations with Service Cloud, Sales Cloud, Marketing Cloud, etc.
  • Set up Knowledge, Case Escalation Rules, Case Milestone Tracker, Service Contracts (SLA) and Entitlements
  • Sales Engagement (High Velocity Sales) set up and enablement
  • Lightning Dialer set up
  • Salesforce Inbox and Engage set up and enablement
  • Ongoing Revenue Cloud (CPQ) maintenance
  • Lightning Experience Migration set up and best practices
  • Salesforce Premier Support + Managed Services
  • Salesforce Maps set up
  • Security set up and updates (i.e. Roles, Permissions, Profiles, Sharing Settings, etc.)
  • Data imports, clean-up and normalization
  • Creating and updating reports and dashboards
  • 1:1, train-the-trainer and/or team training sessions
  • Fields, record types and page layout updates
  • Benchmarking & consumption
  • AppExchange installs and 3rd party system integrations
  • General user administration
  • Weekly, bi-weekly or monthly CRM status meetings
  • Summary of Salesforce release updates and their business impact
  • System health checks to align with Salesforce release dates
  • General consulting services as requested
  • …and so much more! Ask us for details.

Why Choose SkyVenn:

1. Experienced: Minimum 7+ Years of Experience per Senior Salesforce Consultant
2. Knowledgeable: Multi-Cloud Salesforce Expertise
3. Efficient: Point of Contact is a Consultant Not a PM
4. Results: Agile Development Methodology
5. Success: History of Customer Success (see our Success Stories and Customer Testimonials)
6. Local: All Resources are SkyVenn Employees based in Canada
7. Leadership: Led by Salesforce Alumni and Established in 2010

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Year of Establishment

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Happy Global Customers

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Projects Completed

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Apps Developed on the AppExchange

Salesforce Multi-Cloud Roadmap Strategy

Our customers love our ability to understand their needs, work effectively with their stakeholders, work within their timelines and budgets in order to deliver a Muti-Cloud strategy across their entire organization.

Salesforce Roadmap

The Advantages of Using SkyVenn's Managed Services

1. Augment/Replace Salesforce Admins​: Receive the help you need on short or long term subscription options. We offer flexible solutions and we're here for you for as long as you need assistance for your organization.
2. Ease of Operation: We make it easier for our clients to implement the many services offered on the Salesforce platform into their daily operations while providing relevant, up-to-date information and data-driven results.
3. Team of Pooled Resources: Instead of hiring a single person to handle the workload, clients benefit from a group of pooled resources from SkyVenn. Our experts have the experience to assist with various Salesforce product lines, such as Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud (CPQ), Marketing Cloud and any custom Lightning/Apex development.
4. More Than 10 Years of Experience: We've been in business for more than a decade while repeatedly surpassing client expectations by simplifying the process of using the Salesforce platform. Clients who've implemented the platform and its services typically experience fewer errors and achieve better results, regardless of size.

Customer Testimonials

SkyVenn is consistently recognized by our customers with glowing reviews for our strategic approach, dedication to seamless implementations and helping organizations grow and scale at a steady pace. Our responsive team takes pride in working closely with our clients to complete crucial tasks fundamental to their companies ongoing success. Contact Us to Learn More...