Salesforce Managed Services

SkyVenn's Managed Services allows your company to save time, money and headaches associated with maintaining and optimizing your instances of Sales Cloud, Service Cloud, Experience Cloud, CPQ, Pardot and more, by having access to a group of certified Salesforce professionals.

Pricing Tiers

USD
CAD
Team

$1,360/mth USD

Up to 8 hours per month

Resource Queue Only
Sales/Service Clouds & Pardot Supported
Metadata backup ($5,000 value)*
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Basic

$3,400/mth USD

Up to 20 hours per month

Team Lead + SkyVenn Resources
Sales/Service Clouds & Pardot Supported
Experience Cloud Supported
Custom Development
AppExchange Installs
Metadata backup ($5,000 value)*
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Standard

$6,200/mth USD

Up to 40 hours per month

Team Lead + SkyVenn Resources
Sales/Service Clouds & Pardot Supported
Experience Cloud Supported
Custom Development
AppExchange Installs
Shared Salesforce Architect
CPQ Supported
Metadata backup ($5,000 value)*
Apex testing ($5,000 value)**
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Advanced

$11,200/mth USD

Up to 80 hours per month

Team Lead + SkyVenn Resources
Sales/Service Clouds & Pardot Supported
Experience Cloud Supported
Custom Development
AppExchange Installs
Named Salesforce Architect
CPQ Supported
Metadata backup ($5,000 value)*
Apex testing ($5,000 value)**
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How SkyVenn customers use their Managed Services:

  • Strategic consulting, planning & innovation
  • Discuss sales/marketing/service best practices and business challenges and how to address them on the Salesforce platform
  • Configure processes, workflows, triggers, flows, Lightning, custom Apex, Visualforce and development work
  • Sales Cloud and Service Cloud process updates
  • Pardot campaign setup and execution
  • Roll-out an Experience Cloud solution with multi-cloud integration (i.e. Service Cloud, Sales Cloud, Pardot, etc.)
  • Setup Knowledge, Case Escalation Rules, Case Milestone Tracker, Service Contracts (SLA) and Entitlements
  • Setup Chatbots, Live Agent Chat and Omni-Channels
  • High Velocity Sales (HVS) setup and enablement
  • Lightning Dialer setup
  • Salesforce Inbox and Engage setup and enablement
  • Ongoing CPQ maintenance
  • Lightning Experience Migration, setup and best practices
  • Salesforce Maps setup
  • Security setup and updates (i.e. Roles, Permissions, Profiles, Sharing Settings, etc.)
  • Data imports, clean-up and normalization
  • Creating and updating reports and dashboards
  • 1:1, train-the-trainer and/or team training sessions
  • Fields, record types and page layout updates
  • Benchmarking & consumption
  • AppExchange installs and 3rd party system integrations
  • General user administration
  • Weekly, bi-weekly or monthly CRM status meetings
  • Summary of Salesforce release updates and their business impact
  • System health checks to align with Salesforce release dates
  • General consulting services as requested
  • …and so much more! Ask us for details.

SkyVenn’s Managed Services includes a quarterly allocation of hours that can be used to manage your instance of Salesforce based on your ongoing business needs PLUS a standard package of recurring value added services at no additional cost. SkyVenn offers you experienced resources with a flexible model to scale up services for a period of time (when required). When you need more help due to special projects, SkyVenn is here to help!

Salesforce Multi-Cloud Roadmap Strategy

Our Managed Services customers love SkyVenn's ability to understand their needs, work effectively with their stakeholder groups, understand their timelines and budgets in order to deliver a Salesforce Muti-Cloud Roadmap strategy across their entire organization. Ask us how we can help you make the most of your Salesforce Investment!

Salesforce Roadmap

Why Choose SkyVenn:

1. Experienced - Minimum 11+ Years of Experience per Senior Salesforce Consultant
2. Scale - Access To Team of Experts plus a Dedicated Lead Consultant
3. Knowledgeable - Multi-Cloud Salesforce Expertise
4. Efficient - Point of Contact is a Consultant Not a PM
5. Results - Agile Development Methodology
6. Value - Nightly Meta Backups, Auto Testing at No Extra Cost
7. Success - History of Customer Success (see our Success Stories and Customer Testimonials)
8. Local - All Resources are SkyVenn Employees based in Toronto, Canada
9. Leadership - Led by Salesforce Alumni and Established in 2010

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Managed Services is an Ideal Solution if:

1. You don't have an experienced system admin and need full or part-time resources with extensive Salesforce knowledge
2. Your current system admin needs help to enhance business processes, handle more complex business requirements and improve user adoption
3. You have an existing Salesforce partner that you're not satisfied with and you're looking to replace them
4. You need fresh new ideas of how to grow your business and maximize your Salesforce investment
5. You need an experienced partner with Multi-Cloud expertise
6. You are an existing Salesforce Premier Support customer and also want to leverage SkyVenn's Managed Services