Salesforce Managed Services

The trusted team at SkyVenn is here to help manage your on-going Salesforce instance with our cost-effective Managed Services.

Starting at $2,800 USD / $3,600 CAD per month

Managed Services Offering

SkyVenn's Managed Services allows your company to save time, money and headaches associated with maintaining and optimizing your instances of Sales Cloud, Service Cloud, Community Cloud, Platform Cloud, CPQ, Pardot, Marketo and/or HubSpot by having access to a group of certified Salesforce professionals.

Managed Services is an ideal solution if:

  1. You don't have an experienced system admin on staff and need full or part-time resources with extensive Salesforce knowledge
  2. Your current system admin needs help to enhance business processes, handle more complex business requirements and improve user adoption
  3. You have an existing Salesforce partner that you're not satisfied with and you're looking to replace them with a trusted Salesforce partner
  4. You need fresh new ideas of how to grow your business and maximize your Salesforce investment
  5. You need an experienced partner with Multi-Cloud expertise
  6. You are an existing Salesforce Premier Support customer and also want to leverage SkyVenn's Managed Services. Click here to learn more...

 

"SkyVenn can complete more projects and tasks in half the time and with higher quality when compared with most in-house system admins"


SkyVenn’s Managed Services include an allocation of hours that can be used to update your instance of Salesforce based on your ongoing business needs PLUS a standard package of recurring value added services at no additional cost. SkyVenn offers you experienced resources with a flexible model to scale up services for a period of time, if required. When you need more help due to special projects, SkyVenn is here to help!

Here are some examples of how SkyVenn customers leverage their Managed Services:

  • As a trusted partner we provide strategic consulting, planning & innovation
  • Discuss sales/marketing/service best practices and business challenges and how to address them on the Salesforce platform
  • Configure processes, workflows, triggers, flows, custom Apex, Visualforce and development work
  • Sales Cloud and Service Cloud process updates
  • Pardot/Marketo/HubSpot tactical campaign setup, optimization and execution
  • Roll-out a Community Cloud strategy based on Salesforce best practices and multi-cloud integration (i.e. Service Cloud, Sales Cloud, Pardot, etc.)
  • Setup Knowledge, Case Escalation Rules, Case Milestone Tracker, Service Contracts (SLA) and Entitlements
  • Setup Chatbots, Live Agent Chat and Omni-Channels
  • High Velocity Sales (HVS) setup and enablement
  • Lightning Dialer setup
  • Salesforce Inbox and Engage setup and enablement
  • Ongoing CPQ maintenance
  • Salesforce Maps setup
  • Security setup and updates (i.e. Roles, Permissions, Profiles, Sharing Settings, etc.)
  • Lightning Experience migration, setup and recommended best practices
  • Data imports, clean-up and normalization
  • Creating and updating reports and dashboards
  • Review Salesforce instance and make recommendations on how to realign business objectives on the Salesforce platform
  • 1:1, train-the-trainer or team training sessions
  • Fields, record types and page layout updates
  • Benchmarking & consumption
  • AppExchange installs and 3rd party system integrations
  • General user administration
  • Weekly, bi-weekly or monthly CRM status meetings
  • Summary of Salesforce release updates and their impact on your business
  • System health checks to align with Salesforce release dates
  • Other general consulting services as requested

 

Plus
$2,800 USD / $3,600 CAD a month
60 Hours per Quarter for Configurations. Equivalent to $140 USD / $180 CAD per hour.
 
The following value added licenses are included at no additional cost with your package:
* Metadata backup ($5,000 value)
** Apex testing ($5,000 value)
 
Advanced
$5,200 USD / $6,600 CAD a month
120 Hours per Quarter for Configurations. Equivalent to $130 USD / $165 CAD per hour.
 
The following value added licenses are included at no additional cost with your package:
* Metadata backup ($5,000 value)
** Apex testing ($5,000 value)
*** SkyVenn apps ($13,500 value)
Resource Augmentation
$9,600 USD / $12,000 CAD a month
240 Hours per Quarter for Configurations. Equivalent to $120 USD / $150 CAD per hour.
 
The following value added licenses are included at no additional cost with your package:
* Metadata backup ($5,000 value)
** Apex testing ($5,000 value)
*** SkyVenn apps ($13,500 value)

 

Managed Services Details:

  • This service is provided on an annual contract with quarterly payments made in advance
  • Service hours that are not consumed in a particular quarter will expire as part of the Managed Services offering. However, once every 12 months, you may make a one-time request to roll-over the remaining hours from the current quarter into the next preceding quarter.
  • The following services are supported: Sales Cloud, Service Cloud, Community Cloud, Lightning Platform, CPQ, Pardot, Marketo and/or HubSpot
  • * Free nightly metadata backup (a $5,000 annual license value):
    SkyVenn enables a nightly metadata backup service that records your Salesforce configuration and highlights any changes or additions to your existing system from the previous night. This is a great fit for organizations who may have multiple people with System Administrator access. The license for this service is provided free of charge while under contract as a Managed Services customer. All resource time associated with ongoing monitoring, error tracking and/or potential system roll backs would be deducted from your available service hours allocation.
  • ** Free nightly Apex testing (a $5,000 annual license value):
    SkyVenn enables a nightly process that runs all your Apex code test. Failure of Apex tests are highlighted and notified. This is a great fit for companies that are leveraging Apex code in their system. It's common for a new validation rule or process flow to break legacy test code, this process helps ensure that those failures get identified earlier so they can be addressed. The license for this service is provided free of charge while under contract as a Managed Services customer. All resource time associated with ongoing monitoring, error tracking and/or potential system roll backs would be deducted from your available service hours allocation.
  • *** Free SkyVenn apps (a $13,500 annual license value):
    SkyVenn developed app licenses (e.g. Opportunity Product Selector) are provided free of charge while under contract as a Managed Services customer. All resource time associated with business reviews, configurations, training, etc. related to deploying these apps to your users would be deducted from your available service hours allocation.
  • Value added licenses are included at no additional cost with your specific package and is subject to change with 30 day notice.
  • All published rates are for services delivered remotely by SkyVenn. If your business requires an on-site component, please contact us to discuss additional related costs.

 

Testimonials

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25 Hour Block of Services

Do you have a small project that you need help with?

SkyVenn can also help you with our consulting block services. Sold in minimum 25 hour increments, this is ideal for companies that need expert Salesforce advice to help optimize specific business processes: 

  • Sold in minimum 25 hour increments for $160/hr USD or $200/hr CAD ($4,000 USD or $5,000 CAD). Special rates are available for purchases of large upfront blocks of hours. Please contact us for details.
  • Senior Salesforce consultants with 8+ years experience will provide you technical experience and general business consulting services
  • Type of services include: Sales Cloud, Service Cloud, Community Cloud, Pardot, business strategy, marketing, sales operations, best practices, data migration, integration/programming, general training and other general consulting services as requested

Consulting Block Services Details:

  • Hours that are not consumed within 60 days will expire. Extended expiry terms are available for purchases of large upfront blocks of hours. Please contact us for details.
  • Time is billed in 15 minute increments
  • Payments are made in advance
  • All published rates are for services delivered remotely by SkyVenn. If your business requires an on-site component, please contact us to discuss additional related costs.

Please contact us to learn more about this service.

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