Salesforce Managed Services

The trusted team at SkyVenn is here to help manage your on-going Salesforce instance with our cost-effective managed services.

$1,900 USD / $2,400 CAD per month

SkyVenn's Managed Services allows your company to save time, money and headaches associated with maintaining and optimizing your Salesforce platform (i.e. Sales Cloud, Service Cloud, Community Cloud, Platform Cloud and Pardot).

This is an ideal solution for companies if:

  1. You don't have a dedicated system admin and need part-time resources
  2. Your existing system admin could use assistance to enhance business processes and improve user adoption

By leveraging the experienced team at SkyVenn, you get access to a group of certified Salesforce professionals. SkyVenn’s Managed Services includes a standard package of recurring services PLUS a monthly allocation of hours that can be used to update your instance of Salesforce due to your ongoing business needs. SkyVenn offers you experienced resources with a flexible model to scale up services for a period of time, if required (e.g. adding a Pardot implementation). When you need more help due to special projects, SkyVenn is here to help!

Included Services:

  • 3 annual summaries of Salesforce release updates and their impact on your business (Winter, Spring and Summer releases)
  • 3 annual system health checks to align with Salesforce release dates (Winter, Spring and Summer releases)
  • Monthly monitoring of code coverage
  • Monthly monitoring of setup changes
  • Monthly CRM status meeting with your team

Allocation of up to 16 hours per month for:

  • Fields and page layout setup
  • User administration
  • Security setting updates
  • Reports and dashboards
  • Pardot campaign setup
  • Sales and Service Cloud process updates
  • Configure processes, workflows, triggers and/or flows
  • Discuss sales/marketing/service best practices and challenges and how to address on the Salesforce platform
  • Up to 5 hours per month can be allocated to 1:1 or team based remote training sessions
  • Other general consulting services as requested

Monthly Investment of $1,900 USD/ $2,400 CAD per month (based on an annual contract)

 

Notes:

  • This service is provided on an annual contract with quarterly payments made in advance
  • Hours that are not used in a particular month are forfeited as part of the Managed Services offer. However, in any given month you may choose to roll-over the remaining hours into the next proceeding month. Please note this offer is only available once within a rolling 12-month period.
  • All services are delivered remotely from a North American team of Salesforce certified professionals
  • The following clouds are supported: Sales Cloud, Service Cloud, Community Cloud, Custom Cloud and Pardot

 

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