Multi Cloud Roadmap Optimization & Enablement

Company Profile and Overview

Industry: Fishery

Location: United States, Canada, Europe and South America

Employee Category Range: 201 – 500 employees

Salesforce Clouds: Sales Cloud, Service Cloud, Community Cloud, CPQ, Pardot & Custom Development

Company Overview: Aquatic Ecosystem Solutions

SkyVenn helped to define and deploy a scalable Multi-Cloud solutions across 4 major business units.

Customer had limited in-house Salesforce expertise and outsourced work to several Salesforce partners over the past several years
Through growth and acquisitions, various business units had varying experience with Salesforce and needed to be brought up to speed quickly
Departments were not communicating well and/or operating efficiently across business units

Enhancements made to Security, Permissions and Profiles provided streamlined processes and improved reporting across the organization
Quick time to value: each of the 2 Community Portals were up and running within 6 weeks each
Biweekly cadence calls for ongoing enablement within Sales, Marketing and Support teams
Assisted in developing an organization wide CRM Roadmap to manage and prioritize Salesforce development over the next 2-3 years
Ongoing training and enablement sessions have allowed the Marketing team to deliver on world class scalable engagement campaigns
SkyVenn is now the preferred Salesforce partner under Managed Services to provide continued support, configs, enhancements and enablement services

Ongoing training and enablement has allowed Marketing team to continuously deliver improved campaign performance
Pardot automations (Automation Rules, Engagement Studio, etc.) and Salesforce automations (Process Builders, Workflows, Lead Assignment Rules, Flows, etc.) were optimized to ensure best practices and eliminate records being incorrectly updated due to automations impacting both databases
First year success has allowed leadership to expand the scope of Salesforce to include a new ERP evaluation in the New Year, the use of Salesforce Maps and Einstein Bots Chat, and a forthcoming Community Cloud strategy
Weekly cadence calls for ongoing enablement within Sales and Marketing teams
SkyVenn is now the preferred Salesforce partner under Managed Services to provide continued support, configs, enhancements and enablement services

“Our Salesforce instance is complex...SkyVenn has done a phenomenal job of asking the right questions...We certainly attribute the ability of our Salesforce instance to consistently keep up with our growing and scaling company to the ongoing assistance of SkyVenn. We couldn't do it without them! Highly recommend SkyVenn for all your Salesforce needs.”

“We’ve been working with SkyVenn for 3+ years and they’ve been amazing to work with. We’ve involved them in several projects including a CPQ implementation, Lightning Migration & 3rd Party Software integrations. We’ve worked with several Salesforce partners and our experience with SkyVenn has been a refreshing change.”

"I've been working with the SkyVenn Team as our SI for 2+ years. I can't say enough about their quality of work, and attention to detail. Meticulous, professional, knowledgeable and have delivered top-notch results on a multitude of Salesforce, CPQ, and Pardot projects for us. Happy to recommend their work!"

"Moving into Salesforce was a bit of a new experience for our team - but - SkyVenn has been an integral partner in easing us into it. They are extremely talented - and we are excited about them helping us change our organization!"

"We have been working with SkyVenn since 2019. They have assisted us with Pardot and Salesforce assisting us with escalations that we were unable to resolve on our own. The SkyVenn team are a very knowledgeable resource for me and the team. We frequently use them to verify and provide solutions for our challenges and ensure we are getting the most out of our Salesforce and Pardot investment - thank you SkyVenn"

SkyVenn is Dedicated to Customer Success

Since 2010 SkyVenn has been delivering tailored Salesforce solutions to help meet each of our client’s unique requirements. We are led by former Salesforce employees and leverage years of experience and industry best practices to ensure a successful implementation. We are committed to seeing our customers wildly successful on the Salesforce platform.