Salesforce Managed Services Expert (Outsourced Support) | Sales, Marketing, Service, Portals, CPQ, Apex/Lightning Dev | Salesforce RevOps

Salesforce Managed Services

(Outsourced Support)

Managed Services is the outsourcing of Sales, Marketing, and/or Customer Success functions to a certified Salesforce partner. The goal is to align and optimize these functions in order to drive revenue growth and improve the customer experience.

SkyVenn's Managed Services allows your company to save time, save money and reduce the risks associated with maintaining and optimizing your instances of Sales Cloud, Service Cloud, Experience Cloud, Account Engagement (Pardot), CPQ and more. By outsourcing these functions to SkyVenn, your organizations can focus on your core business operations while maximizing the value of your Salesforce investment.

"SkyVenn completes more projects and tasks in half the time - and with higher quality - when compared with most in-house Salesforce admins"

SkyVenn is a Salesforce Managed Services Expert (Highest Recognition)

Based on our history of helping customers align their Sales, Marketing and Customer Success operations across the customer lifecycle, SkyVenn has been recognized as a Managed Services Expert in all 6 categories (top tier recognition).

1. Administration Services

2. Analytical Services

3. AppExchange App Management

4. Developer & Integration Services

5. Release & Change Services

6. Support Services

When is Managed Services Ideal for Your Company

1. In-house resources to manage Salesforce are limited

2. A high demand for support requires a dedicated team

3. A need for specialized skills and expertise may not be available in-house

4. Outsourcing can be more cost-effective than hiring in-house resources

5. In-house resources need to focus on core business operations instead of Salesforce maintenance

6. Rapidly growing companies need to scale their Salesforce quickly and efficiently

7. Current Salesforce partner is being replaced and you're looking for advanced expertise and best practices

8. Increased user adoption is needed across the organization

How Does Managed Services Work?

A dedicated Salesforce Consultant will lead your account with access to a team of SkyVenn Success Managers, Solutions Architects, Consultants, Developers, System Admins and Trainers. The SkyVenn model is also very flexible and allows you to start with a part time team (if required).

How SkyVenn Customers use their Services:

Day-to-day administration of the Salesforce environment
Strategic consulting, planning & innovation
Establishing a CRM Roadmap & Center of Excellence
Optimize sales, marketing and customer success processes including lead management, opportunity management, and customer retention
Configure Flows (automation), triggers, Apex, Visualforce and Lightning development
Security set up (i.e., Profiles, Roles, Permissions, Sharing Rules)
Lightning Experience Migration set up and best practices

Combine Salesforce Premier Support + Managed Services
Data imports, clean-up and normalization
Data analysis and reporting services to gain insights into performance and make data-driven decisions to improve RevOps
1:1, train-the-trainer and team training sessions
AppExchange installs and 3rd party system integrations
Weekly, bi-weekly or monthly CRM status meetings
Summary of Salesforce release updates and their business impact
…and so much more! Ask us for details.

Administrators

Architects

Developers

Consultants

Specialists

SkyVenn Managed Services Includes

100% North American Based Team (i.e. no off-shore resources)

Dedicated Team Lead + Access to the Full SkyVenn Team

Access to Salesforce Architects, Consultants, Developers, System Admins and Trainers

Support for Sales, CPQ, Service, Experience and Marketing Clouds

Custom Lightning/Apex Development and Declarative Configurations

Installing and Configuring AppExchange Apps

Free Metadata Backup ($5,000 value)*

Free Apex Testing ($5,000 value)**

Why Choose SkyVenn

1. Certified Salesforce Summit/Platinum Partner

2. Certified Salesforce Managed Services Expert

3. Certified Salesforce Experience Cloud Expert

4. Minimum 7+ Years of Experience per Senior Salesforce Consultant

5. Multi-Cloud Salesforce Expertise

6. Point of Contact is a Consultant with Multiple Certifications

7. Agile Development Methodology

8. History of Customer Success (1,000+ Completed Projects)

9. All SkyVenn Resources are based in North America (i.e. no off-shore resources)

10. Led by Salesforce Alumni

0+

Projects Completed

0+

Years of Experience per Senior Salesforce Consultant

0+

Apps Developed on the AppExchange

Customer Testimonials

SkyVenn is consistently recognized by our customers with glowing reviews for our strategic approach, dedication to seamless implementations and helping organizations grow and scale at a steady pace. Our responsive team takes pride in working closely with our clients to complete crucial tasks fundamental to their companies ongoing success. Contact Us to Learn More...

“Our Salesforce instance is complex...SkyVenn has done a phenomenal job of asking the right questions...We certainly attribute the ability of our Salesforce instance to consistently keep up with our growing and scaling company to the ongoing assistance of SkyVenn. We couldn't do it without them! Highly recommend SkyVenn for all your Salesforce needs.”

“We’ve been working with SkyVenn for 3+ years and they’ve been amazing to work with. We’ve involved them in several projects including a CPQ implementation, Lightning Migration & 3rd Party Software integrations. We’ve worked with several Salesforce partners and our experience with SkyVenn has been a refreshing change.”

"I've been working with the SkyVenn Team as our SI for 2+ years. I can't say enough about their quality of work, and attention to detail. Meticulous, professional, knowledgeable and have delivered top-notch results on a multitude of Salesforce, CPQ, and Pardot projects for us. Happy to recommend their work!"

"Moving into Salesforce was a bit of a new experience for our team - but - SkyVenn has been an integral partner in easing us into it. They are extremely talented - and we are excited about them helping us change our organization!"

"We have been working with SkyVenn since 2019. They have assisted us with Pardot and Salesforce assisting us with escalations that we were unable to resolve on our own. The SkyVenn team are a very knowledgeable resource for me and the team. We frequently use them to verify and provide solutions for our challenges and ensure we are getting the most out of our Salesforce and Pardot investment - thank you SkyVenn"