Salesforce Senior Administrator Position
North America (Remote)
Salesforce Senior Administrator
- Customer Success is our #1 priority
- We work across a broad range of industries across Canada and the United States
- Our team leverages years of experience and industry best practices to ensure a successful implementation, end-user enablement and on-going maintenance of our customers Salesforce instance
- As a Salesforce Consultant you will play a pivotal role in all aspects of client communication and delivery
- You will collaborate with stakeholders throughout the organization to solve challenges, improve processes and promote continuous improvement
- Work with customers to create solutions to support their business goals
- Lead calls with customers to better understand their business objectives
- Conduct business assessments by interviewing key business stakeholders, evaluate findings, propose solutions and recommend best practices to customers
- Perform gap analyses and build out Salesforce roadmaps to address potential gaps within current customer processes
- Absorb complex technical solutions and communicate to customers in a clear and concise way
- Formalize customer user stories to ensure customer requirements are satisfied
- Work collaboratively within the SkyVenn team of developers, consultants and specialists
- Manage customer deliverables and coordinate deployment of resources
- Provide customer training as required and configure Salesforce
- Promote continuous improvement and creativity
- Basic APEX/Lightning Coding Skills
- 3+ years of consulting experience
- 5-8 years hands-on experience with Salesforce configuration experience
- Experience implementing customers
- Multiple Salesforce certifications required
- Business degree or equivalent experience
- Experience integrating Salesforce with 3rd party tools
- Clear communication skills, multi tasker, attentive listener with the ability to drive engagement within our customer base
- Ability to work within teams and prioritize group success metrics
- You are inquisitive and not afraid to ask questions. You thrive on learning ways to improve business processes
- Self-directed, organized and accountable
- Comfortable presenting to groups and demoing solutions
SkyVenn is a Salesforce consulting partner based out of Toronto. We are led by former Salesforce employees and leverage years of experience and industry best practices to ensure a successful implementation.
Our Customer Engagement & Deployment Methodology helps ensure a successful deployment, end-user adoption and on-going maintenance of our customers Salesforce instance to drive continuous improvements.
Visit our About Us page to learn more.
Please send your resume to careers@skyvenn.com