Migrating from SugarCRM to Salesforce Sales Cloud
Company Profile and Overview
Industry: Transportation/Trucking/Railroad
Location: Toronto, Ontario, Canada
Employee Category Range: 51 – 200 employees
Salesforce Clouds: Sales Cloud
Company Overview: A multi-modal transportation solutions provider in North America
Streamlining Leads and Sales processes to drive revenue growth.
- Sales reps were frustrated with the usability of the SugarCRM platform
- Management did not have full visibility into pipeline growth and it was difficult for them to track overall sales rep activities
- Mobile app access was very basic and limited
- Key metrics required by management were limited within SugarCRM and impacted the roll-out of meaningful reports and dashboards
- Previous Technology:
SugarCRM - Solutions Implemented:
Sales Cloud - Migrated entire database from SugarCRM to Salesforce which included 25+ tables and associated file attachments
- Customized Salesforce Leads, Opportunities and Quoting process to streamline funnel management
- New RFP tracking process was deployed across the team as well as a new closed won/loss analysis methodology
- Leveraged Chatter to improve communication between sales, operations and management
- Total number of opportunities being tracked and pipelined has increased 25% within the first 3 months
- Visibility of freight delivery routes is now accurately being tracked for the first time by the organization
- Quick time to value: Sales Cloud was deployed across the sales team with 4 weeks
- For the first time management has visibility into closed lost deals so they can analyze what went wrong and take immediate corrective actions to improve win rates going forward
- The success of the data migration project and implementation of Sales Cloud has resulted in advancing the evaluation of Marketing Cloud for the organization
"Our Company has been working with SkyVenn for over a year now and we have been extremely happy with the work their team has produced! SkyVenn offers peace of mind with our complex infrastructure, and they are proactive with monitoring, backups, and potential areas of concern. I personally appreciate the time SkyVenn takes to fully spec out our projects, and particularly how it will function after the handoff. We lean towards declarative development that can be managed by more members of our internal team (that may not have the same technical ability) and SkyVenn has been great at meeting this requirement. SkyVenn has done an incredible job with our projects and I would recommend them to anyone!"
Michael ScottTechnical Project Manager, Revenue Operations at Clearco
"We have worked with the SkyVenn team for over a year and have been nothing but satisfied with the team's work. Our Salesforce instance is complex and we are often asking for assistance with custom builds and managed services. Each time we ask something of the team, it is implemented thoroughly and seamlessly. If there are ever any minor issues, they are fixed incredibly quickly. We started with a smaller contract and have continued to add on more and more projects and hours with SkyVenn because of their great work! In addition to providing what we ask, SkyVenn does a phenomenal job of asking the right questions and making sure to thoroughly understand not just the specific change or tool we are looking for, but the problem in general. Often SkyVenn has made recommendations for the addition of particular details we hadn't thought of or more efficient ways to implement something that end up really paying off. SkyVenn also has a robust and knowledgeable team that is only growing and getting better and better. We certainly attribute the ability of our Salesforce instance to consistently keep up with our growing and scaling company to the ongoing assistance of SkyVenn. We couldn't do it without them! Highly recommend the SkyVenn team for all your Salesforce needs.
Annalissa BrodersenSenior Business Operations Manager
"We have been working with SkyVenn for close to a year now and they have been amazing to work with. Extremely responsive to the requirements of our business, 7 days a week. They truly listen to the needs of their customers. We have involved them in several projects including a CPQ implementation, Lightning Migration, 3rd Party Software integrations, as well as general process flow cleanups and deployments. We have worked with several other Salesforce partners in the past and our experience with SkyVenn has been a refreshing change. If you are looking for a Salesforce Consultant that truly knows the meaning of the word "partner" then SkyVenn is the company for you."
Kris O’BrienDirector of IT at iWave
"Innovasea selected the SkyVenn team as our Pardot implementation partner and they’ve proved to be an excellent choice. The team is responsive, professional, and extremely knowledgeable on Pardot/Salesforce set up and best practices. SkyVenn got our team up and running with Pardot in 3 to 4 weeks and even helped us figure out a few items post-launch. We would definitely recommend them for anyone looking to get setup with Pardot!"
Kelly SonnensheinGlobal Marketing Manager at Innovasea Systems
"Knowledgeable and creative, SkyVenn was integral in the transformation of our inherited Salesforce instance. Their patience in reviewing the current landscape, listening to concerns, brainstorming new ideas and then consulting and executing was both appreciated and extremely effective. I would gladly recommend their teams balanced business and technical acumen to any customers looking to bring their Salesforce to the next level."
Deanna WoodlandSales Operations at Trusscore
"Moving into Salesforce was a bit of a new experience for our team - but - SkyVenn has been an integral partner in easing us into it. They are extremely talented - and we are excited about them helping us change our organization!"
Tony BitontiManager, Marketing and Creative Services at Sault College of Applied Arts and Technology
"We have been working with SkyVenn since Nov 2019. They have assisted us with B2BMA set-up with Pardot and Salesforce assisting us with case escalations to address issues that we were unable to resolve on our own from the previous year. Additionally, they assisted us in implementing a number of other features and we continue to rely on their expertise. The SkyVenn team are a very knowledgeable resource for me and the team. We frequently use them to verify and provide solutions for our challenges and ensure we are getting the most out of our Salesforce and Pardot investment - thank you SkyVenn"
Rohela EllahiMarketing Automation Manager at Livingston International
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