SkyVenn Saves the Day

Replaced a large global Salesforce Partner to save an 11 month implementation riddled with delays, miscommunication and cost overruns. Helped customer meet aggressive timelines to Go Live!

Company Profile & Overview

Industry: Food Production

Location: Western Canada

Employee Category Range: 1,001 - 5,000 employees

Salesforce Cloud: Sales Cloud, Platform Cloud, Pardot & Custom Development

Company Overview: Food Handling, Marketing and Processing

  • Project was originally managed by a very large global Salesforce Partner, and the implementation was riddled with delays, miscommunication and cost overruns
  • 11 months into the project and the customer could not see the light at the end of the tunnel
  • Customer had no in-house Salesforce expertise and relied 100% on previous partner for best practices and system recommendations
  • End users and system admins received limited training and enablement services
  • Customer did not feel empowered as new Salesforce and Pardot users with a Go Live date quickly approaching

Previous Technology:
In-house CRM

Salesforce Clouds:
Sales Cloud, Platform Cloud, Pardot & Custom Development

  • SkyVenn took over the project at the 11th hour and helped customer Go Live while meeting aggressive timelines
  • Rearchitected unscalable solution from previous partner which required writing new Apex code to optimally process complex record calculations requiring the input of millions of rows of data
  • Setup weekly cadence calls for ongoing enablement with Sales, Marketing and Developers
  • Implemented a scalable and unified Sales Cloud and Pardot solution
  • Quick time to value: system audit, optimization, system rebuild and training were all completed within 6 weeks from the time SkyVenn took over the implementation from previous partner
  • Allowed the customer to meet their original Go Live date
  • Delivered our services on time and on budget
  • Weekly training and mentoring sessions with SkyVenn has empowered customer's IT team to handle 1st line Salesforce support requests (they had no previous experience with Salesforce)
  • SkyVenn is now their preferred Salesforce partner under Managed Services to provide continued support, configs, enhancements and enablement services

SkyVenn is Dedicated to Customer Success

Since 2010 SkyVenn has been delivering tailored Salesforce solutions to help meet each of our client’s unique requirements. We are led by former Salesforce employees and leverage years of experience and industry best practices to ensure a successful implementation. We are committed to seeing our customers wildly successful on the Salesforce platform.

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